Shipping & Delivery Policy | Veyaro

Shipping Policy

1. Order Processing
All orders are processed within one business day (Monday to Friday, excluding weekends and public holidays) after your payment has been confirmed. Orders placed on weekends or during holidays will begin processing on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (if available).

2. UK Shipping Options & Delivery Times
We deliver to addresses across the United Kingdom (including England, Scotland, Wales & Northern Ireland). Typical delivery timeframes are as follows:

• Standard Delivery: 2-5 business days
• Express Delivery (if selected): 1–3 business days

Please note that these delivery times are estimates only and may vary depending on courier performance, busy periods (e.g., sales or holidays), or other external factors outside our control.

3. Delivery Costs
Shipping costs will be calculated and displayed at checkout based on your chosen delivery method and order value. 

We are pleased to offer Free Standard UK Delivery on all orders over £50.

4. International Shipping
At present, we primarily ship to UK addresses. If international shipping is available, options and estimated delivery times will be shown at checkout. Please be aware that:

• International orders may take longer due to customs processing.
• Import duties, taxes, and fees (including VAT) are the responsibility of the customer where applicable.

5. Tracking Your Order
Once your order is dispatched, if tracking is available, you will be able to:

• View the current delivery status using the tracking link provided in your shipping confirmation email.
• Contact the courier directly for live updates.

If you do not receive tracking details within 48 hours of dispatch, please check your email inbox (and spam folder), or contact us at support@veyaro.co.uk.

6. Delivery Issues
If your order has not arrived within the estimated delivery timeframe, is marked as delivered but you did not receive it, or is lost or damaged in transit, please contact our support team as soon as possible at support@veyaro.co.uk so we can assist with the courier and find a swift solution.

7. Incorrect Shipping Information
Please ensure your shipping address and contact details are entirely correct at checkout. VEYARO cannot be held responsible for delivery issues or lost packages caused by incorrect or incomplete addresses provided by the customer.

8. Shipping Restrictions
We currently do not deliver to P.O. Boxes, APO/FPO addresses, or certain restricted destinations. If shipping restrictions apply to your location, you will be notified during checkout or via email.